Dark call-centre dashboard with map points and bar charts

Implementation & support · A regional council

GIS system and call-centre dashboard for a regional council

A GIS system for the council, a call-centre dashboard with a map and charts, and external links that open straight from the map.

Call-centre dashboard: map points and charts

Client: A regional council
Field: Implementation & support
Source: Council ArcGIS

Dark aerial photo of hills with AI-mapped orchard and forest polygons — Orchards and forest mapped by AI from the ortho

The challenge

A regional council looks after many communities and large open areas, and information about them is spread across departments and systems. The call centre needs to see the picture on a map, and staff need to jump from the map to the relevant information without searching for it again.

Thematic resident map with points and photos

The solution

We set up a GIS system for the council on ArcGIS, together with a call-centre dashboard that shows the data on a map and in charts. External links were configured inside the map, leading from a feature to information about it outside the system. We continue to support the council as a GIS client.

Dark assets dashboard with totals and a map — Assets dashboard with totals and a map

The outcome

Council staff work from one GIS system, the call centre sees the situation on a map and in charts, and every feature on the map leads straight to the relevant information.